FAQs
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Due to ongoing delays in production resulting from supply chain disruptions and increased demand, all of our seating is shipping on delayed schedules. It's best to check the shipping times for the specific color and fabrication you're interested in, before purchasing, so you know what to expect and can plan accordingly. Those shipping times can be found under the 'add to cart' button, in your cart at checkout, in your order confirmation email, as well as on-site here. Information on the shipping timelines for all Burrow products can also be found on that Shipping and Delivery page as well.
If you don’t like your Burrow furniture, please fill out our Returns Form within 30 days of receipt. We’ll provide you with return labels for each of the boxes and schedule a pickup via FedEx.
More information can be found on our Returns page. Please note that there is a 10% fee for returns with original boxes and a 20% fee for returns without original boxes. If you no longer have your original packaging, please provide photos to demonstrate the condition of your product.
Our sofas are intended to be simple to clean. Scroll through to see specific cleaning instructions for your particular sofa. Please note that we never advise removing cushion covers for any reason or putting any component of your seating in the washer or dryer.
Indoor Furniture
Performance Basketweave: Chorus, Field, Mambo, Nomad, Range, Shift, Vesper
Blot stains with a solution of warm distilled water and bleach (1 tablespoon of bleach per 4 cups of water). Allow to soak into the stain. If possible, place a towel between the cover and cushion to absorb any excess moisture. Thoroughly rinse with additional warm distilled water until clean. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, or remove covers for any reason.
Performance Boucle: Field, Pica
We recommend professional or DIY dry-cleaning. For a DIY approach, mix ¼ cup vinegar, ¾ cup warm water and 1 tablespoon of dish or castile soap. Put mixture in a spray bottle. Mist the soiled area. Scrub delicately with a soft cloth until the stain lifts. Allow the piece to dry completely before sitting on it again.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Chenille: Field, Nomad, Union
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Flat Twill: Field
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Velvet: Nomad, Pica, Range
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. To restore an even pile pattern, use the included velvet brush or your hand to brush the material in one direction. For spills, absorb the excess with a clean towel. If the contaminant has hardened, gently scrape away. Blot the area with a solution of warm, distilled water and mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Top Grain Leather: Field, Lodge, Mambo, Nomad, Vesper
Keep out of direct sunlight and away from sharp objects. Dust regularly. Wipe up spills immediately. If necessary, you may use a cloth or sponge dampened with water to gently blot the area without force. Allow to air dry.
Because of the special finish we use on our leather, we do not advise using any cleaning agents, even those specifically designed for leather. Do not use a hair dryer to speed dry time. Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Wood
A light dusting should maintain your furniture on a regular basis. For spills, we recommend a gentle cloth and water within 12 hours of exposure. If you use a cleaning agent, only use products specifically made for use on wood or else you could damage the beautiful finish.
Outdoor Furniture
Dunes:
Fabric: For day to day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent as soon as the stain occurs. We recommend Dawn dish soap as it will help pull any grease out of the stain.
Do not use bleach solutions as they can affect the water-resistant treatment. We recommend utilizing furniture covers when not in use to minimize aging and provide protection from the elements. Do not machine wash, steam clean, iron, or remove covers for any reason.
Teak: Out of the box, our teak is a honey brown color that naturally weathers to a beautiful silvery gray patina. This weathering process is to be expected and will vary depending on climate, exposure to the elements, and care and maintenance.
To maintain the out-of-the-box honey brown color, you may use Golden Care Teak Cleaner and Golden Care Teak Protector. Be careful to use these products according to their use instructions. For more information on our teak furniture, please see our article about Dunes.
Relay:
For day-to-day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. Clean the metal frequently with a sponge or soft-bristled brush, mild soap, and water. Pay special attention to the underside of furniture and weld joints. Avoid abrasive cleaners as they can take off the protective finish. We recommend utilizing furniture covers when not in use.
For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent such as Dawn dish soap, which will pull any grease out of the stain. Bleach solutions are not recommended as they may affect the water-resistant treatment. Do not machine wash, steam clean, iron, or remove covers for any reason.
While the exterior of the frame is powder coated, the inside is raw metal. As such, if condensation or rainwater collects inside the frame, you may see rust-colored water run out when you move your furniture. This rust is not corrosive, but can be prevented by covering your furniture when not in use, especially when expecting rain, snow, or ice.
We stand by our furniture with a warranty that covers defects in materials and workmanship for one year, starting on the date of delivery. There are no fees to repair, replace, or return an item that's covered by our warranty. Get in touch with our team to get the process started.
Please note that our warranty isn't transferrable; that is, it can't be extended to cover a re-sold item. Defects or damage caused by negligence, misuse, accidents, abnormal use, modifications, improper cleaning, pet stains, or commercial purposes will not be covered by the Burrow warranty.
In addition to our 1-year manufacturer's warranty, we partner with a third-party company called Mulberry and sell a 3-year or 5-year warranty through them. This extended warranty does not include the 1-year coverage provided by Burrow and will be in addition to it. Please note that the cost is dependent on the warranty term and the amount spent on the furniture.
What is covered:
Food, beverage, human, and pet stains
Accidental rips & tears
Broken frames & metal components
Broken zippers
Chipped, cracked & peeling wood
Minor burn & heat marks
Product defects, after the manufacturer’s warranty expires
No deductibles or hidden fees
Receipt-less claims process
24/7 customer support
Product repair or replacement
Electrical power surges
What is NOT covered:
Damage that occurs during product delivery
Pet damage (other than bodily fluids)
Odor elimination
Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids
Natural disasters
Fortuitous events
General abuse of the product
Theft or loss of the product
Multiple claims filed at the same time
Claims not initiated within 30 days of the issue.
Our Dunes collection features FSC-rated teak, a premium wood ideal for outdoor furniture for its fungus, rot, and wood-boring insect resistance. This resistance is due to the natural oils in teak. Over time, this oil may surface as a result of exposure to the elements. Oil surfacing may appear as water stains on the wood and can occur multiple times before it naturally subsides.
When left outdoors, teak expands and contracts slightly as it acclimates to its environment. This separation of the grain can create small cracks called checking. Checking is cosmetic and does not affect strength or longevity of the furniture.
Out of the box, our teak furniture is a honey brown color that weathers to a beautiful silvery-gray patina. This weathering process can vary based on climate, exposure to elements, and maintenance and is to be expected. While the weathering process does not degrade the furniture’s performance, if you prefer to keep the out-of-the-box honey brown color, we recommend regular maintenance with Golden Care Teak Cleaner and Golden Care Teak Protector. Please follow use instructions for best results.
For cleaning instructions, please see our article on care and cleaning.
Pre-Order Questions
Unfortunately, a specific delivery date cannot be chosen or guaranteed. All sofa orders are shipped via FedEx Ground and are delivered Monday through Friday. If you need to reschedule your delivery to a later date, please sign up for FedEx Delivery Manager to coordinate the change directly with FedEx.
By signing up for FedEx Delivery Manager's service, you can:
- Receive tracking alerts
- Track shipments
- Sign for packages remotely
- Provide delivery instructions and specify the location of drop off at your shipping address
- FedEx® Hold for Pickup at FedEx location
- Request a vacation hold (up to 14 days)
*Please note: We recommend signing up for FedEx Delivery Manager and making your changes as soon as you receive your tracking information. FedEx cannot guarantee changes made within 24 hours of delivery. We recommend contacting FedEx for any further questions.
Yes! We offer a range of financing options, from 3, 6, and 12 months ranging from 0-30% APR, through our partnership with Affirm. You can prequalify for financing before checkout via this link. Prequalifying does not affect your credit score. At checkout select "Pay monthly with Affirm" to complete your application and receive your financing rates through Affirm. (Please note that all loans are processed and handled by Affirm.)
For security purposes, we do not store credit card information. This means you will be charged at the time of purchase!
Once an order has been placed, it is automatically dropped into our workshops' queue and is not able to be edited. If you contact us within 24 hours of placing your order, we can cancel your order and you can replace it with the correct details.
If you need to cancel your order after it's been placed, reach out to us immediately at [email protected] with the subject line "Urgent - Edit Order # (your order number)" and we'll see what can be done.
We’re proud to offer products that are easy to assemble and require few or no tools! Because of this, we do not offer white gloves, in-home delivery, or assembly services.
If you do need assistance with assembling, we recommend grabbing a friend to help out.
While we're happy that customers outside of our current markets are excited to try Burrow, we do not offer freight forwarding services, nor do we partner with any particular company. We are unable to accept returns or send product outside of the continental United States, including replacements. If you choose to use a freight forwarder, we recommend inspecting your order prior to shipping.
Burrow has partnered with Friendbuy to offer rewards for referring your friends to Burrow! The referrer, or advocate (that's you) will be prompted to enter your email in order to generate a link that you can share with the referee, or friend (that's your friend). When your friends follow that link, they get a discount code applicable on their first Burrow purchase and you get an Amazon gift card as a thank you!
Please note: Discount codes may not be available during sale periods. Your Amazon gift card will be sent to the email associated with the referral link 30 days after your friend purchases. Friends must click the advocate's link and enter their email address for the referral process to function correctly. Failure to complete either or both of these steps may prevent the rewards from being issued. In this situation, Burrow is unable to provide a promo code or issue a gift card.
For more information, please see our terms and conditions.
Cleaning
Empire, High Noon, Ridge, Prairie Modern, Cape House, Desert Interval, Harvest Moon, Block Party, Scattered Showers, North Country, Morning Edition, & Sheet Music
This rug is made from recycled polyester, which is an extremely durable material. If a thread comes loose, snip it with scissors instead of pulling it.
- Vacuum once or twice a week on a carpet setting, or with the beater bar off.
- Keep your rug out of direct sunlight & occasionally rotate.
- Use a high-quality carpet pad to reduce friction.
- Firmly blot any spills immediately.
- Don’t rub anything in!
- If absolutely necessary, you can try a mild dish soap solution.
- Don’t use any solvents or harsh cleaning agents, including products labeled “oxy.”
- Don’t use any laundry detergents.
- Serious stains should be handled by a professional.
Empire & High Noon
This rug is made from 100% natural, undyed wool using traditional techniques, which means it needs a little extra care and attention. It may shed a little bit during the first few months. If a thread comes loose, snip it with a scissors instead of pulling the thread.
- Vacuum once or twice a week on a carpet setting, or with the beater bar off.
- Keep your rug out of direct sunlight & occasionally rotate.
- Use a high-quality carpet pad to reduce friction.
- Firmly blot any spills immediately.
- Don’t rub anything in!
- If absolutely necessary, you can try a mild dish soap solution.
- Don’t use any solvents or harsh cleaning agents, including products labeled “oxy.”
- Don’t use any laundry detergents.
- Serious stains should be handled by a professional.
How to stop shedding
- Lightly vacuum your rug regularly, going with the grain of the pile and not against it.
- Make sure not to use a heavy beater bar or have the vacuum on the setting closest to the ground.
Our sofas are intended to be simple to clean. Scroll through to see specific cleaning instructions for your particular sofa. Please note that we never advise removing cushion covers for any reason or putting any component of your seating in the washer or dryer.
Indoor Furniture
Performance Basketweave: Chorus, Field, Mambo, Nomad, Range, Shift, Vesper
Blot stains with a solution of warm distilled water and bleach (1 tablespoon of bleach per 4 cups of water). Allow to soak into the stain. If possible, place a towel between the cover and cushion to absorb any excess moisture. Thoroughly rinse with additional warm distilled water until clean. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, or remove covers for any reason.
Performance Boucle: Field, Pica
We recommend professional or DIY dry-cleaning. For a DIY approach, mix ¼ cup vinegar, ¾ cup warm water and 1 tablespoon of dish or castile soap. Put mixture in a spray bottle. Mist the soiled area. Scrub delicately with a soft cloth until the stain lifts. Allow the piece to dry completely before sitting on it again.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Chenille: Field, Nomad, Union
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Flat Twill: Field
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Velvet: Nomad, Pica, Range
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. To restore an even pile pattern, use the included velvet brush or your hand to brush the material in one direction. For spills, absorb the excess with a clean towel. If the contaminant has hardened, gently scrape away. Blot the area with a solution of warm, distilled water and mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Top Grain Leather: Field, Lodge, Mambo, Nomad, Vesper
Keep out of direct sunlight and away from sharp objects. Dust regularly. Wipe up spills immediately. If necessary, you may use a cloth or sponge dampened with water to gently blot the area without force. Allow to air dry.
Because of the special finish we use on our leather, we do not advise using any cleaning agents, even those specifically designed for leather. Do not use a hair dryer to speed dry time. Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Wood
A light dusting should maintain your furniture on a regular basis. For spills, we recommend a gentle cloth and water within 12 hours of exposure. If you use a cleaning agent, only use products specifically made for use on wood or else you could damage the beautiful finish.
Outdoor Furniture
Dunes:
Fabric: For day to day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent as soon as the stain occurs. We recommend Dawn dish soap as it will help pull any grease out of the stain.
Do not use bleach solutions as they can affect the water-resistant treatment. We recommend utilizing furniture covers when not in use to minimize aging and provide protection from the elements. Do not machine wash, steam clean, iron, or remove covers for any reason.
Teak: Out of the box, our teak is a honey brown color that naturally weathers to a beautiful silvery gray patina. This weathering process is to be expected and will vary depending on climate, exposure to the elements, and care and maintenance.
To maintain the out-of-the-box honey brown color, you may use Golden Care Teak Cleaner and Golden Care Teak Protector. Be careful to use these products according to their use instructions. For more information on our teak furniture, please see our article about Dunes.
Relay:
For day-to-day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. Clean the metal frequently with a sponge or soft-bristled brush, mild soap, and water. Pay special attention to the underside of furniture and weld joints. Avoid abrasive cleaners as they can take off the protective finish. We recommend utilizing furniture covers when not in use.
For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent such as Dawn dish soap, which will pull any grease out of the stain. Bleach solutions are not recommended as they may affect the water-resistant treatment. Do not machine wash, steam clean, iron, or remove covers for any reason.
While the exterior of the frame is powder coated, the inside is raw metal. As such, if condensation or rainwater collects inside the frame, you may see rust-colored water run out when you move your furniture. This rust is not corrosive, but can be prevented by covering your furniture when not in use, especially when expecting rain, snow, or ice.
Lyric mattress:
You may spot clean your mattress by dabbing warm water and mild soap on any stains. We do not recommend removing the mattress covers, machine washing, or using bleach. Our Sijo mattress protector can be added for extra protection.
We recommend rotating your mattress from the top to the bottom every 3-6 months. However, the mattress has a distinct top and bottom and as such should not be flipped.
Sijo bedding:
Machine wash your sheets with cold water on a gentle cycle. Tumble dry low or steam, if preferred. You may dry clean them, but we recommend machine washing.
Any stains may be pre-treated with laundry detergent prior to washing. You may also use an in-wash booster such as Oxi-clean, but avoid bleach.
Your mattress protector and pillow insert are also machine washable. Use cold water on a gentle cycle. Tumble dry low and remove promptly. We recommend washing your pillow inserts and pillowcases separately.
For instructions on the care and cleaning of your seating, including sofas and accent chairs, please see our sofa cleaning instructions. For all other furniture pieces, please continue.
A light dusting here or there should be all you need to keep your wood furniture in shape. Should there be a spill, make sure to clean it with warm water and a gentle cloth within 12 hours of exposure. If you use a cleaning agent, only use products specifically made for use on wood or else you could damage the beautiful finish.
For marble, we recommend using warm water, a gentle cloth, and mild, non-abrasive soap to clean. You may also use a stone cleaner, but avoid products containing acid, including lemon juice or vinegar. To remove smudges or marks from metal furniture, use a soft microfiber or glass cloth, household dish soap, and water. For glass, we recommend your favorite streak-free glass cleaner.
Throw pillows may be machine washed. We recommend washing the cover and core separately. Machine wash cold on a gentle cycle and tumble dry low. Remove promptly. Please note these instructions apply only to throw pillows. Seat cushions should never be machine washed. Click here for seating care instructions.
Spot clean all other accessories as quickly as possible with a rag dampened with cold water and nonabrasive laundry detergent.
Shipping
Due to ongoing delays in production resulting from supply chain disruptions and increased demand, all of our seating is shipping on delayed schedules. It's best to check the shipping times for the specific color and fabrication you're interested in, before purchasing, so you know what to expect and can plan accordingly. Those shipping times can be found under the 'add to cart' button, in your cart at checkout, in your order confirmation email, as well as on-site here. Information on the shipping timelines for all Burrow products can also be found on that Shipping and Delivery page as well.
Nomad Seating:
Wondering how many boxes to expect? Generally, you’ll receive one more box than the number of seats you ordered, plus additional boxes for pieces like an ottoman or chaise. So if you ordered a standard 3-seat sofa with an ottoman, you’ll get 5 boxes. Each box weighs around 40 pounds and fits through just about any door.
Range and Field Seating:
Wondering how many boxes to expect? Generally, you’ll receive one box for each seat, plus additional boxes for pieces like an ottoman or table. All orders will ship with a separate leg box, too. Each seat box weighs around 50 pounds and fits through just about any door. All other boxes weigh between 10 and 20 pounds each.
Union Seating:
Generally, you’ll receive two boxes for each seat, plus additional boxes for pieces like an ottoman. All orders will ship with a separate leg box, too. Each seat box weighs around 50 pounds and fits through just about any door. All other boxes weigh between 10 and 30 pounds each.
Relay Seating:
Generally, you’ll receive two boxes for each seat, plus additional boxes for pieces like an ottoman. All orders will ship with a separate leg box, too. Each seat box weighs around 30 pounds and fits through just about any door. All other boxes weigh between 10 and 20 pounds each.
Mambo Seating:
Generally, you’ll receive two boxes for each seat, plus additional boxes for pieces like an ottoman. All orders will ship with a separate leg box, too. Each seat box weighs around 60 pounds and fits through just about any door. All other boxes weigh between 20 and 40 pounds each.
Unfortunately, a specific delivery date cannot be chosen or guaranteed. All sofa orders are shipped via FedEx Ground and are delivered Monday through Friday. If you need to reschedule your delivery to a later date, please sign up for FedEx Delivery Manager to coordinate the change directly with FedEx.
By signing up for FedEx Delivery Manager's service, you can:
- Receive tracking alerts
- Track shipments
- Sign for packages remotely
- Provide delivery instructions and specify the location of drop off at your shipping address
- FedEx® Hold for Pickup at FedEx location
- Request a vacation hold (up to 14 days)
*Please note: We recommend signing up for FedEx Delivery Manager and making your changes as soon as you receive your tracking information. FedEx cannot guarantee changes made within 24 hours of delivery. We recommend contacting FedEx for any further questions.
At this time, we're not able to hold orders or offer deferred delivery on orders. We recommend waiting to place your order until you are ready to receive your items. ETAs are available on the product page, in the cart, and in your order confirmation email.
If you are unable to receive your order during the given ETA, we recommend utilizing FedEx Delivery Manager. Please note this service may incur an additional fee. You are responsible for monitoring your order and troubleshooting directly with FedEx should any issues arise.
Nope, you do not have to be home. FedEx can leave the packages on your porch in front of your house, or at the apartment building lobby if you are not home. You can sign up for packages remotely by signing up for FedEx Delivery Manager.
At the moment, we only ship to the contiguous United States. We are always looking to expand, however, so be sure to sign up for our emails so we can let you know when we launch in your area!
Occasionally boxes are sorted onto separate trucks due to their size. We were not notified of this beforehand and apologize for any inconvenience this has caused.
We recommend signing up and logging into your FedEx Delivery Manager Account to track your shipment.
By signing up for FedEx Delivery Manager's service, you can:
- Receive tracking alerts
- Track shipments
- Sign for packages remotely
- Provide delivery instructions and specify the location of drop off at your shipping address
- FedEx® Hold for Pickup at FedEx location
- Request a vacation hold (up to 14 days)
If you feel that you are missing anything, please reach out to us at [email protected] and we can help you track the missing pieces down!
If you believe that your order is lost, please reach out to [email protected].
Because we ship all orders via FedEx Ground, if a package is lost or miss-delivered but marked as “delivered”, it is Burrow’s policy to open an investigation and offer product replacements. We do not issue monetary refunds for lost or miss-delivered merchandise in lieu of replacements under any circumstances.
We provide our best estimate of the shipping time frame at checkout and in your order confirmation email. These dates are when we expect your order to leave our warehouse and are listed as business days. If there are delays, we’ll alert you as soon as we know.
From there, shipping takes an additional 3-7 business days, depending on your proximity to the warehouse. You can confirm your timeline through the Look Up Order Status feature located at the bottom of the Burrow main page.
Please note that business days are Monday through Friday and exclude bank holidays. Once your order is in the shipping carrier’s hands, delivery is out of Burrow’s control. However, if your order is lost or stolen, please email us at [email protected] for assistance.
While we're happy that customers outside of our current markets are excited to try Burrow, we do not offer freight forwarding services, nor do we partner with any particular company. We are unable to accept returns or send products outside of the continental United States, including replacements. If you choose to use a freight forwarder, we recommend inspecting your order prior to shipping.
Our Look Up Order Status tool has the most up-to-date information on your order status, including estimated delivery date range and, once available, tracking information. You can find it at the bottom of the Burrow main page or click here.
Seating
Modularity is the use of individually distinct functional units that can be combined together to create a larger system or function independently as single modules. Modularity allows for the units to be independently created, modified, replaced, or exchanged with other modules.
Yes! You can separate your current Burrow furniture to create smaller seating options. All you’ll need is an additional set of arms and the possibilities are endless! Feel free to reach out to our team at [email protected]. They’ll provide the magic link to take you there.
Great news! Our furniture is modular, and the Nomad chaise is designed so that it can be moved to any side or spot you want it placed, with ease.
New Answer: Our sofas ship in compact boxes and are delivered via FedEx Ground. The package dimensions are as follows:
NOMAD COLLECTION:
Seat Module Box: 36” x 19” x 28” (42 lbs)
Arms Box: 43” x 13” x 21” (30 lbs)
Ottoman Box: 30” x 12” x 29” (28 lbs)
Chaise Base Box: 31” x 8” x 29” (28 lbs)
Chaise Cushion Box: 57” x 7” x 29” (19 lbs)
RANGE COLLECTION:
Wide Panel Box: 30” x 22” x 8” (22 lbs)
Narrow Panel Box: 28” x 22” x 8” (21 lbs)
Corner Module Box: 31” x 31” x 16” (65 lbs)
Table: 32” x 18” x 5” (35 lbs)
FIELD COLLECTION
Arm Panel Box: 29.75" x 22.5" x 9" (19.1 lbs)
Back Panel Box: 29.75" x 22.5" x 9" (21.3 lbs)
Platform Box: 31.75" x 31 x 9.25" (26.5 lbs)
Inline Seat Box: 31.25" x 31 x 15.75" (45.5 lbs)
Corner Seat Box: 31.25" x 30.75 x 18" (64.1 lbs)
Corner End Seat Box: 31.25" x 30.27" x 18" (60.8 lbs)
UNION COLLECTION
Inline Seat (Base + Cushion): 36.1" x 15" x 22" (16.6 lbs)
Inline Back (Back + Cushion): 24" x 16.25" x 27" (25.4 lbs)
Corner Seat (Base): 35.75" x 10.75" x 40.4" (27.3 lbs)
Corner Seat Back (L+R): 26.25" x 17.25" x 52.6" (40.8 lbs)
Corner Seat Cushion: 33.5" x 11" x 22" (9.1 lbs)
Arms + Arm Pillows: 39.25" x 19.25" x 38.6" (29.2 lbs)
Ottoman: 33" x 13.25" x 36.6" (22.2 lbs)
RELAY COLLECTION
Relay Corner Seat (Base): 32.75" x 11.5" x 36.2" (24 lbx)
Relay Corner Seat (Backs): 22.25" x 17" x 24.4" (15 lbs)
Relay Inline Seat (Base): 32.5" x 11.5" x 35" (24 lbs)
Relay Inline Seat (Back): 22.25" x 10" x 13.8" (9 lbs)
Relay Ottoman: 32.5" x 11.75" x 34.4" (23 lbs)
Relay Dining Table: 35.75" x 76.25" x 89.6" (74 lbs)
Relay Dining Chair (Set of 2): 20.5" x 13.63" x 47.6" (39 lbs)
Relay Rectangular Coffee Table: 27.13" x 5.875" x 43.2" (27 lbs)
All Nomad chaise lounges come with an extra seat cushion. The seat cushion is for your sofa and gives you the ability to remove the chaise lounge and only use the sofa portion should you want to.
If you own one of our Nomad sofas, you can expand with the purchase of a corner piece. You can also add as many modules as you'd like! Please reach out to our team at [email protected] in order to verify the collection your seating piece is from and they’ll set you up with your new modules.
Yes, you can change the legs on your Nomad sofa! Feel free to reach out to our team at [email protected] to get set up with your new legs.
Please note that legs are not compatible across product lines. Only Nomad legs can be used for Nomad sofas.
Our Nomad fabric back cushions have one tufted side and one flat side to give you the styling option. Our seat cushions however will be flat on both sides.
Our Nomad leather cushions will not be reversible and are only flat.
Our Nomad seating options come with (1) built-in 5-volt Stingray USB plug (no assembly necessary). The plug will always be found on the right arm of the seat when facing the furniture and is nestled between the arm and seat cushion. A removable adapter will plug into the port at the bottom extending an existing wall outlet.
The tufts are sewn into the foam so we do not recommend removing your sofa cushion covers. Please spot clean only!
Our Range Collection pieces and hardware, including all legs, seat modules, and other attachments, are not compatible with any Nomad pieces, nor can they be structurally combined.
Both our Nomad and Range seating collections offer stain and scratch-resistant fabrics that pass rigorous mandatory durability testing to ensure they’re able to withstand whatever life brings.
Burrow products are thoughtfully designed in the USA and manufactured with carefully vetted partners from all over the world – including those in North Carolina, Vietnam, Poland, Mexico, and India. We are incredibly proud to work with each and every partner we do today to bring Burrow products to life.
Our sofas are intended to be simple to clean. Scroll through to see specific cleaning instructions for your particular sofa. Please note that we never advise removing cushion covers for any reason or putting any component of your seating in the washer or dryer.
Indoor Furniture
Performance Basketweave: Chorus, Field, Mambo, Nomad, Range, Shift, Vesper
Blot stains with a solution of warm distilled water and bleach (1 tablespoon of bleach per 4 cups of water). Allow to soak into the stain. If possible, place a towel between the cover and cushion to absorb any excess moisture. Thoroughly rinse with additional warm distilled water until clean. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, or remove covers for any reason.
Performance Chenille: Field, Union
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Flat Twill: Field
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. For spills, absorb the excess with a clean towel, then blot with a solution of warm, distilled water and a mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Performance Velvet: Nomad, Pica
For day-to-day care, use a lint roller or a vacuum for dust, dander, and hair. To restore an even pile pattern, use the included velvet brush or your hand to brush the material in one direction. For spills, absorb the excess with a clean towel. If the contaminant has hardened, gently scrape away. Blot the area with a solution of warm, distilled water and mild detergent or dish soap such as Dawn dish soap. Dawn is recommended as it will pull any grease out of the stain. Rinse with a clean towel and additional distilled water. Allow to air dry.
Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Top Grain Leather: Field, Lodge, Mambo, Nomad, Vesper
Keep out of direct sunlight and away from sharp objects. Dust regularly. Wipe up spills immediately. If necessary, you may use a cloth or sponge dampened with water to gently blot the area without force. Allow to air dry.
Because of the special finish we use on our leather, we do not advise using any cleaning agents, even those specifically designed for leather. Do not use a hair dryer to speed dry time. Please note that using tap water instead of distilled may result in water stains. Do not machine wash, steam clean, iron, use bleach, or remove covers for any reason.
Wood
A light dusting should maintain your furniture on a regular basis. For spills, we recommend a gentle cloth and water within 12 hours of exposure. If you use a cleaning agent, only use products specifically made for use on wood or else you could damage the beautiful finish.
Outdoor Furniture
Dunes:
Fabric: For day to day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent as soon as the stain occurs. We recommend Dawn dish soap as it will help pull any grease out of the stain.
Do not use bleach solutions as they can affect the water-resistant treatment. We recommend utilizing furniture covers when not in use to minimize aging and provide protection from the elements. Do not machine wash, steam clean, iron, or remove covers for any reason.
Teak: Out of the box, our teak is a honey brown color that naturally weathers to a beautiful silvery gray patina. This weathering process is to be expected and will vary depending on climate, exposure to the elements, and care and maintenance.
To maintain the out-of-the-box honey brown color, you may use Golden Care Teak Cleaner and Golden Care Teak Protector. Be careful to use these products according to their use instructions. For more information on our teak furniture, please see our article about Dunes.
Relay:
For day-to-day care, remove hair and debris with a lint roller or a soft-bristled nylon brush. Soak up excess water with a microfiber or lint-free towel. Clean the metal frequently with a sponge or soft-bristled brush, mild soap, and water. Pay special attention to the underside of furniture and weld joints. Avoid abrasive cleaners as they can take off the protective finish. We recommend utilizing furniture covers when not in use.
For spills, absorb the initial spill with a clean towel. Spot clean with warm, distilled water and a mild detergent such as Dawn dish soap, which will pull any grease out of the stain. Bleach solutions are not recommended as they may affect the water-resistant treatment. Do not machine wash, steam clean, iron, or remove covers for any reason.
While the exterior of the frame is powder coated, the inside is raw metal. As such, if condensation or rainwater collects inside the frame, you may see rust-colored water run out when you move your furniture. This rust is not corrosive, but can be prevented by covering your furniture when not in use, especially when expecting rain, snow, or ice.
Although the fabrics are from the same collection of performance upholstery, the only color that matches across the two seating lines is Navy Blue. The Heather Charcoal and Stone Gray offered with our Range Collection are brand new colors to the Burrow seating family. While they don’t match the Crushed Gravel and Charcoal of our Nomad collection, the colors can complement your color scheme or add contrast!
When choosing partners, we prioritize manufacturers with a stellar track record of maintaining the highest standard of labor ethics. We have zero tolerance for forced or child labor and frequently visit our facilities around the world to ensure they're complying with our expectations. Furthermore, we're investing deeper into sustainable operations to reduce our overall carbon footprint and the local impact of our manufacturing. Our leather, for example, comes from a tannery that uses leftover hides from the agriculture industry and has a state-of-the-art water recycling system, so that any water that leaves the plant is cleaner than when it came in. Our rugs, meanwhile, are produced in solar-powered facilities and participate in a program designed to give women in rural India well-paid, independent jobs in their craft.
We're always striving to raise the bar for ethical and sustainable furniture making, and we'll continue to share our progress as we improve.
Absolutely! Our team is happy to chat with you to help you build your ideal configuration. Feel free to reach out to [email protected] to get started. Please note that the original order number is required for the purchase of additional pieces.
At this time, additional components are not yet available for Relay or Dunes.
Shelving and Tables
We are so sorry if anything arrived damaged! Reach out to us at [email protected] with a picture and we can get a replacement sent out asap.
Your new coffee table will arrive in one or multiple boxes (depending on the style ordered) via FedEx Ground Shipping. As soon as your order has shipped, you will be sent a tracking email where you can monitor your shipment’s progress!
Our coffee tables are easy to assemble and disassemble. They require no tools and set up should only take 10-15 minutes!
Our tables are all made in Poland, Vietnam, and India, and are shipped from various warehouse locations across the United States.
As with any hardwoods, we recommend wiping up all spills and dirt as soon as you can. However, the wood is treated with a protective stain to help fight against permanent rings and marks. If needed, you can clean the wood using a non-abrasive detergent and water. Be sure to dry thoroughly.
After you’ve completed Part 3 of the Index Wall Shelf assembly, please follow these instructions to successfully install the non-drywall anchors.
*Tools Needed* (Both the Drill Bit and Wall Anchors can be purchased via Amazon here.
- Masonry Drill Bit
- 2 Concrete (Non-Drywall) Wall Anchors per shelf set
1. Drill two oversized holes through the poster’s indicated spots in the desired position. Remember, use the outer position for single shelves or vertically stacked shelves, or the inner position for horizontally arranged shelves. As a wise person once said, measure twice, cut once!
2. After you’ve drilled your holes, remove the poster. Hammer a non-drywall anchor into each of the two holes you just drilled.
3. Screw the *included* hanging (also known as “double-headed”) screws into the two non-drywall anchors.
Resume the assembly at Part 5 on the Index Wall Shelf assembly poster to complete the installation of your Index Wall Shelf.
The Index wall shelves can hold 90 LBS total or 30 LBS per shelf.
The easiest way is to do one of the following:
- Knock on your wall. If there is a hollow sound, this means it is sheetrock.
- Take a thumbtack and press it into your wall. If can do this easily, it is sheetrock.
When choosing partners, we prioritize manufacturers with a stellar track record of maintaining the highest standard of labor ethics. We have zero tolerance for forced or child labor and frequently visit our facilities around the world to ensure they're complying with our expectations. Furthermore, we're investing deeper into sustainable operations to reduce our overall carbon footprint and the local impact of our manufacturing. Our leather, for example, comes from a tannery that uses leftover hides from the agriculture industry and has a state-of-the-art water recycling system, so that any water that leaves the plant is cleaner than when it came in. Our rugs, meanwhile, are produced in solar-powered facilities and participate in a program designed to give women in rural India well-paid, independent jobs in their craft.
We're always striving to raise the bar for ethical and sustainable furniture making, and we'll continue to share our progress as we improve.
Returns
If you don’t like your Burrow furniture, please fill out our Returns Form within 30 days of receipt. We’ll provide you with return labels for each of the boxes and schedule a pickup via FedEx.
More information can be found on our Returns page. Please note that there is a 10% fee for returns with original boxes and a 20% fee for returns without original boxes. If you no longer have your original packaging, please provide photos to demonstrate the condition of your product.
Refunds will be issued in the form of the original payment within 2 weeks of the completion of Burrow’s return process. Please note that refunds can only be issued to the original form of payment.
Returns will not be accepted if the product is damaged by the customer with scratches, tears, stains, drilling, or any other modifications. We may require photos to confirm the condition of your product.
If you are considering returning any Burrow product, we recommend hanging onto your original packaging as returns without original packaging incur a higher return fee. You can flatten the boxes and store them under your Burrow until you are sure that it is a great fit!
Please note that your total amount refunded for the returned item(s) will take into account all applied discounts and taxes. In the case of partial returns, you will be refunded according to which discount ultimately applies for remaining qualified items, including, but not limited to, dropping to a new tier if the original purchase was made during a tiered promotion. This may impact your final discount and order total. For more information, please email [email protected].
Burrow upholds a 30-day return policy for all of its products – except the Lyric Foam and Lyric Hybrid mattresses.
Sorry, it didn't work out! To begin the returns process, please fill out our return form. Our team will be in touch in 24-48 hours to provide the next steps on your return, including scheduling a FedEx pick-up.
Please note, per Best Buy's policy, returns may take up to 20 days to process fully.
Covid-19
Sometimes, our most popular styles are temporarily back-ordered. While this is flattering for us, we understand how inconvenient it can be for you. Ongoing delays in production resulting from supply chain disruptions and increased demand have resulted in all of our seating, as well as some of our other products, shipping on delayed schedules. It's best to check the shipping times for the specific color, fabrication, and/or item you're interested in, before purchasing, so you know what to expect and can plan accordingly. Information on the shipping timelines for all Burrow products can be found under the 'add to cart' button, in your cart at checkout, in your order confirmation email, as well as on the Shipping and Delivery page on site.
Rest assured, if you placed an order that includes a back-ordered item, we’ll still send the in-stock items ASAP and the back-ordered item once it’s back in stock. It's also possible that we’ll experience further delays, depending on the capacity of our delivery partners. Get the latest details on fulfillment and delivery estimates here.
Please note that all of our furniture is delivered by FedEx, while some soft goods are delivered by UPS, DHL, or USPS.
As always, our Customer Experience Team is here to answer any other questions and can be reached via email at [email protected] or text at (224) 628-7769 between the hours of 10 AM and 8 PM Eastern.
With Burrow House at Home, you’re able to book a 20 minute phone appointment with a member of our Burrow House team. Our team of Burrow House Retail Specialists is available for all of your pre-purchase needs over the phone. From product questions, to getting a simple order placed, to space planning, to guiding you through the process of outfitting your living room (with sofas, tables, rugs, and more). We’d love to offer our expert advice, so make an appointment using the link above! We look forward to chatting with you soon
Sometimes, our most popular styles are temporarily backordered. While this is flattering for us, we understand how inconvenient it can be for you. Ongoing delays in production resulting from supply chain disruptions and increased demand have resulted in all of our seating, as well as some of our other products, shipping on delayed schedules. Its best to check the shipping times for the specific color, fabrication, and/or item you're interested in, before purchasing, so you know what to expect and can plan accordingly. Information on the shipping timelines for all Burrow products can be found under the 'add to cart' button, in your cart at checkout, in your order confirmation email, as well as on the Shipping and Delivery page on site.
Rest assured, if you placed an order that includes a backordered item, we’ll still send the in-stock items ASAP and the backordered item once it’s back in stock. It's also possible that we’ll experience further delays, depending on the capacity of our delivery partners. Get the latest details on fulfillment and delivery estimates here.
Please note that all of our furniture is delivered by FedEx, while some soft goods are delivered by UPS, DHL or USPS.
As always, our Customer Experience Team is here to answer any other questions and can be reached via email at [email protected] or text at (224) 628-7769 between the hours of 10 AM and 8 PM Eastern.
Warranty
In addition to our 1-year manufacturer's warranty, we partner with a third-party company called Mulberry and sell a 3-year or 5-year warranty through them. This extended warranty does not include the 1-year coverage provided by Burrow and will be in addition to it. Please note that the cost is dependent on the warranty term and the amount spent on the furniture.
What is covered:
- Food, beverage, human and pet stains
- Accidental rips & tears
- Broken frames & metal components
- Broken zippers
- Chipped, cracked & peeling wood.
- Minor burn & heat marks
- Product defects, after manufacturer’s warranty expires.
- No deductibles or hidden fees
- Receipt-less claims process
- 24/7 customer support
- Product repair or replacement
- Electrical power surges
What is NOT covered:
- Pet damage (other than bodily fluids)
- Odor elimination
- Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids.
- Natural disasters
- Fortuitous events
- General abuse of the product
- Theft or loss of the product
- Multiple claims filed at the same time.
- Claims not initiated within 30 days of the issue.
Please note that while Mulberry does not cover damage that occurs during product delivery, Burrow does. Please reach out directly to [email protected] for assistance in this specific instance.
All seating, tables, shelves and credenzas are eligible for our extended warranty. To learn more, please reach out to us at [email protected].
We stand by our furniture with a warranty that covers defects in materials and workmanship for one year, starting on the date of delivery. There are no fees to repair, replace, or return an item that's covered by our warranty. Get in touch with our team to get the process started.
Please note that our warranty isn't transferrable; that is, it can't be extended to cover a re-sold item. Defects or damage caused by negligence, misuse, accidents, abnormal use, modifications, improper cleaning, pet stains, or commercial purposes will not be covered by the Burrow warranty.
In addition to our 1-year manufacturer's warranty, we partner with a third-party company called Mulberry and sell a 3-year or 5-year warranty through them. This extended warranty does not include the 1-year coverage provided by Burrow and will be in addition to it. Please note that the cost is dependent on the warranty term and the amount spent on the furniture.
What is covered:
- Food, beverage, human and pet stains
- Accidental rips & tears
- Broken frames & metal components
- Broken zippers
- Chipped, cracked & peeling wood
- Minor burn & heat marks
- Product defects, after manufacturer’s warranty expires
- No deductibles or hidden fees
- Receipt-less claims process
- 24/7 customer support
- Product repair or replacement
- Electrical power surges
What is NOT covered:
- Damage that occurs during product delivery
- Pet damage (other than bodily fluids)
- Odor elimination
- Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids.
- Natural disasters
- Fortuitous events
- General abuse of the product
- Theft or loss of the product
- Multiple claims filed at the same time
- Claims not initiated within 30 days of the issue.
Sijo Sheets
No, but we will have Sijo products on display at our flagship store Burrow House in NYC.
We have carefully curated products into sets. The only items that can be purchased individually are duvet covers, duvet inserts, mattress protectors, and pillow inserts.
We offer Full, Queen, and King sizing that has a standard, deep pocket. There is no depth variety.
Our Sijo sheets are made from a blend of sustainably sourced eucalyptus that is naturally cooling, breathable, hypoallergenic, and antimicrobial to promote healthier sleep.
Our Sijo sheets are made of 100% TENCEL™ lyocell fibers made from a blend of sustainably farmed eucalyptus and other wood sources. TENCEL™ lyocell fabric requires minimal water or fertilizers, making our production process both eco-friendly and safe.
Each of our 100% TENCEL™ lyocell sheet sets is created using sustainable materials that are certified by Oeko-Tex. This means there are no harmful chemicals used and that all components of our sheet set meet strict guidelines.
The sheets are not fire-treated. In most cases, this requires a special chemical coating. Sijo tries to limit their use of chemical coatings, which may have potential skin irritants, in the creation of their products.
There is not a sweat-proof coating on the sheets. They are moisture-wicking and extremely breathable, which helps with any sweat-related issues.
Spot-treating the area with detergent before washing and using an in-wash booster like Oxi Clean (but not bleach) also helps with any potential stains.
The thread count of the TENCEL Lyocell textiles is 300, which has a similar feel to the 1000 thread count for cotton. However, we do not focus on thread count for our bedding. It is a myth that higher thread counts are consistent with higher quality sheets, and the guidelines for thread count have not been formally outlined by the FTC. Not all materials use thread count as a measurement, and that is the case for our TENCEL™ lyocell fabric. We focus on other components, such as sustainability, production quality, softness, and comfort as quality markers, and put our energy into creating the best possible bedding products that meet these standards
The sheets are batch-dyed with organic and plant-based dyes. The products are Oeka-Tex Certified, which guarantees that no harsh or harmful dyes or chemicals are used in the dyeing process or any other manufacturing process.
The dye we use on our Eucalyptus bedding is a type of reactive dye that was designed specifically for lyocell fibers. It reacts with the fiber to create a covalent bond so the dyes become part of the fiber, leading to the best color fastness and most vibrant colors for this collection.
The eucalyptus sheet set is naturally soft, so keep it that way by washing on a gentle cycle with cold water. Tumble dry these eucalyptus sheets on low, or steam them if preferred.
Of course, we recommend gentle washing cycles whenever possible.
Curates & Burrow Accessories
Burrow's Woven Cotton Throws are 70" L x 50" W (inches).
We looked at hundreds of partners and chose our current selection because we believe you’ll love them as much as we do. We hand-picked limited assortments from each brand to guarantee they’ll look beautiful with whatever Burrow pieces you have in your home.
We want to help you create the home of your dreams and lights are a big part of that. We don’t make our own lighting right now, but we’re big fans of our curated selection and stand by them like we would our own designs!
The cashmere-like alpaca wool used across Johanna Howard products comes from responsible family farms in Peru and the reliable cotton is woven by globally respected artisans in Portugal.
Chorus Bedframe and Headboard Collection
Our Chorus headboard’s interlocking system is NOT universal and therefore cannot be combined with other brands’ frames.
We designed the Chorus Bed to allow for customization, based on your aesthetic. The Chorus Bed comes in two wood finishes (Oak and Walnut) as well as three upholstered versions, made with scratch- and stain-resistant fabric (Papyrus, Stone Grey, Heather Charcoal). The bed can be styled with or without its headboard and mixed across wood and upholstery, to create various combinations.
The weight capacity for both the Chorus Bed (including the wood & upholstered frame and headboard) is 700 lbs for the Full and 800 lbs for the Queen/King.
Our manufacturing partners are FSC-certified.
Our upholstered Chorus Bed is made with scratch- and stain-resistant fabric. But when small stains happen, blot the stain with clean, warm water and bleach solution (ratio: 1 tablespoon of bleach to every 4 cups of water). Allow the solution to soak into the fabric. Let the fabric air dry.
Spills and dirt should be spot-cleaned as quickly as possible. We recommend using a damp rag with cold water and nonabrasive laundry detergent!
Yes, the oak and walnut finishes were selected to complement the rest of our Burrow products. As with any wood product, there may be variations in the wood grain and stains.
Our upholstery is made with 100% Polypropylene. The backing is made with Vinyl and a Needle Punch Coating.
Prospect Storage
Yes, the oak and walnut finishes were selected to complement the rest of our Burrow products. As with any wood product, there may be variations in the wood grain and stains.
The nightstand has been tested to withstand up to 200lbs.
Spills and dirt should be spot-cleaned as quickly as possible. We recommend using a damp rag with cold water and nonabrasive laundry detergent!
The top of the dresser has been tested to withhold up to 200 lbs. Single drawers were tested to withhold up to 57 lbs, but we do not recommend sustaining the maximum weight for a long period of time. Additionally, we’ve included our Anti-tip kit – which we recommend installing to secure the dresser to the wall.
Lyric Mattress
Our Lyric Foam and Lyric Hybrid mattresses are made in the U.S.A. with imported and domestic components.
We offer mattress sizes in Full, Queen, King
Foam
Full: 10.5” (H) x 54” (Width) x 75” (Depth)
Queen: 10.5” (H) x 60” (Width) x 80” (Depth)
King: 10.5” (H) x 76” (Width) x 80” (Depth)
Hybrid
Full: 11.5” (H) x 54” (Width) x 75” (Depth)
Queen 11.5” (H) x 60” (Width) x 80” (Depth)
King: 11.5” (H) x 76” (Width) x 80” (Depth)
No, since the mattress is shipped through FedEx, you do not need to provide a COI upon delivery. It will be delivered during regular hours and delivery routes.
If you’re in the NYC area, you can try our Lyric Hybrid mattress at our flagship retail store: Burrow House! Burrow House is located at 47 Wooster Street, New York, New York 10013. Additionally, we have mattress cutaways to allow folks to see each individual, intentional foam/coil layer for ultimate comfort.
Your mattress will be delivered via FedEx ground shipping, in a single box.
Both of our Lyric Hybrid Mattress and Lyric Foam mattress have cooling components in foam & nylon that ensure a cool night’s rest.
Most mattresses transfer motion to some degree. However, our amazing Viscoelastic Foam and our wrapped coil system do a tremendous job of minimizing motion transfer.
We’re on a mission to help reduce furniture waste. That’s why we recommend donating or recycling your mattress to a local organization.
If you live in California and order a new Lyric mattress from Burrow, we’re able to pick up your existing mattress through our partner Sharetown. Please note that this will be one mattress pickup for one mattress delivery.
According to sleep experts, it takes 30 nights to adjust to a new mattress – which is why we’re offering a 100-day sleep trial. The 100-day trial begins at the time your mattress is delivered. However, if you would like to return it before then, please reach out to [email protected] and one of our agents will assist you with your return.
The best way to care for your mattress is spot cleaning. Spot cleaning can be done by dabbing warm water and mild soap on any stain. Please note, we do not advise removing the mattress covers and we do not recommend machine washing. We also do not recommend that you use bleach. Separately, our Sijo mattress protector can be added for extra protection.
Yes, both the Lyric Hybrid and Lyric Foam mattresses meet the standard of CertiPUR-US certification, all State and federal Laws, and California Prop 65 Compliance. These products contain no chemicals on the current Cali Prop 65 list.
The United States Law requires a flame retardant barrier on top of the foam under the mattress cover. Ours is composed of a Kevlar and fiber woven fiberglass combo. There is no use of harmful chemicals.
Yes, both the Lyric Hybrid and Lyric Foam mattresses foams meet the standard of CertiPUR-US certification, all State and Federal Laws, and California Prop 65 Compliance. These products contain no chemicals on the current Cali Prop 65 list. You can find us on CertiPUR-US’s list of participating companies here.
All of our products go through rigorous durability testing to determine the longevity of each product. Currently, our Lyric Hybrid and Lyric Foam mattresses show minimal “break-in” over a 10-15-year testing simulation. Your Lyric mattress should only experience normal break-ins for the first 10 years minimum, and it will hold its integrity for many years longer. According to sleep experts, as our bodies age, they require different levels of support and comfort every 8-10 years – and therefore recommend replacing your mattress as needed to accommodate those changes.
We suggest rotating your mattress every 3-6 months – from the top to the bottom. Please note: we do NOT recommend flipping your mattress. It is designed to have a distinct top side and bottom side and therefore should always remain top-side up.
Yes, the mattress arrives in a singular box and will be wrapped in plastic and vacuum-sealed. Once unwrapped, it will take at least 3 hours to expand and up to 36 hours to reach the intended firmness.
For the Hybrid Mattress, Burrow uses layers of LURAcor, Aerus+, and Conventional Polyurethane Foam, along with foam-encased Coils. For the cover of the mattress, the top portion is a Knit fabric that is 90% Polyester and 10% Cooling Nylon. The sides are 100% polyester. The bottom is 70% Rayon and 30% Polyester
For the Foam Mattress, Burrow uses layers of LURAcor, Aerus+, and Conventional Polyurethane Foam. For the cover of the mattress, the top portion is a Knit fabric that is 90% Polyester and 10% Cooling Nylon. The sides are 100% polyester. The bottom is 70% Rayon and 30% Polyester.
No, we do not recommend removing the mattress cover from the mattress. However, you can add an additional mattress protector on top which can be removed.
The coil system is an individually wrapped pocket-coil unit, designed with support in mind.
Sometimes, with coil mattresses, there may be a compression noise while lying down. However, you should never experience squeaking or popping.
For moving purposes, we do not recommend folding nor bending the Lyric Foam or Hybrid Mattress. Folding or bending a mattress creates pressure in the foam that could cause irregular indentations and cause discomfort. If you are looking for a way to transport the mattress, we suggest putting it on its side or lying down flat. We even designed a convenient handle on the side of the mattress to help move it from place to place.
We only recommend keeping the Lyric Foam or Hybrid Mattresses in its packaging for up to 6 months. If the mattress is kept in its packaging longer than 6 months you may see degradation that could cause the mattress to have irregular indentations and cause discomfort.
Yes, some customers may experience a normal “off-gassing” smell. Please make sure you ventilate the room the mattress is in by opening windows, if possible. The smell should dissipate between 5-7 days.
Sijo Mattress Protector
We are offering mattress protectors in Full, Queen, and King sizes to match our offered Lyric Mattress sizes. It will fit any standard foam mattress. The continuous elastic hem hugs your mattress securely. Pocket size fits standard mattress up to 18" deep.
No – however, it is antimicrobial and hypoallergenic but it is not specifically designed for preventing bed bugs.
We recommend machine washing, a cold, gentle cycle. Tumble dry low, and remove promptly.
The mattress protector is breathable and should not produce or capture any heat. The top layer is made with TENCEL Lyocell material, which is breathable by nature.