Careers at Burrow
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Think like a customer
Burrow started with two people who had never spent a minute in the furniture industry. The beginner’s mindset is our secret to success.
Simple always wins
It takes a ton of time, effort, and talent to make things feel easy — but once we put it in front of a customer, it should feel like a no-brainer.
Seek solutions
From extensive research and testing to iterative development based on customer feedback, our furniture is designed to be as functional as it is fashionable.
Create everything together
A good idea can come from anywhere. We ask that everyone leave their ego at the front door, and recognize that brilliance isn’t always familiar at first.
Summary
We are looking for a senior frontend engineer with some full stack experience who is looking to lead a growing team of developers build new features and launch new products. While making impactful individual contributions is important, the ideal candidate will also succeed at delegating work and creating opportunities to teach and develop skills of other engineers on their team. The focus of this role will be on the customer facing e-commerce experience, and so understanding the user is critical. This person reports to the Director of Engineering.
Responsibilities
Developing software solutions that scale, using modern technologies and consistently following the project's software development lifecycle.
Improving code quality through reviews, testing and best practices.
Working closely with the Director of Engineering and Product Manager to develop roadmaps and establish priorities.
Fine-tuning the technical stack with a focus on performance, security, high availability and scalability.
Comfortable delegating work and pair-programming to both teach and learn.
Requirements
Strong knowledge of JavaScript on both the client and server (Node.js)
Experience working with React, Redux, Webpack or similar technologies.
Excellent written and verbal communication skills, including the ability to write detailed technical documents.
Nice to have: Experience with e-commerce and/or online payments
Nice to have: Experience with cloud computing providers (AWS, GCP, Azure)
You in a Nutshell
5+ years of engineering experience
Alignment with our core values: Customer Experience, Collaboration, Innovation
Burrow is seeking a Business Systems Analyst to join our team. In this role, you'll report into our Systems Admin and work closely with the operations, engineering and finance teams in the implementation, and ongoing management of enterprise business systems. These systems operate at the center of Burrow, helping parlay orders placed by our customers, on different channels, down to all our facilities, and finally shipped to their eventual homes.
You will be hands-on in ensuring data integrity across these systems and developing airtight processes across teams, with a primary focus on NetSuite. You will partner and consult with other teams to advise on system best practices that will unlock new capabilities, enable improved workflows, and build a sustainable and scalable systems environment.
Day-to-Day Responsibilities
Support maintenance of the integration of NetSuite with internal and external applications, including EDI, multiple third-party logistics(3PL's), and the Data warehouse system.
Communicate with internal and external stakeholders in research and resolution of errors in Celigo and NetSuite.
Support the Operations team in the systematic execution of order management and fulfillment needs.
Proactively partner with customer experience and operations to analyze and solve reported application issues and provide production support for daily operations.
Develop reports, workflows, uploads, saved searches, and queries in NetSuite to support business requirements.
Ensure business and functional requirements are properly configured in NetSuite & other applications; maintain up to date knowledge of NetSuite functionality, customization, and integration.
Requirements
You hold a BA/BS in Computer Science, Engineering, Finance, Accounting, or another relevant degree.
1+ years of Business Systems Analyst experience.
1+ years of hands-on NetSuite administration experience preferred.
1+ years of experience supporting and resolving day to day production support issues and customer support inquiries.
You enjoy and can work collaboratively with cross-functional stakeholders, effectively prioritizing and communicating on your shared project.
You have strong problem-solving and troubleshooting skills, you are comfortable parsing through large amounts of data using tools such as excel, and SQL to effectively analyze and uncover any issues.
You have excellent communication with both technical and non-technical audiences.
You have experience integrating enterprise business applications to enable data and workflows.
Demonstrated proficiency in the ERP capabilities including item records, inventory management, customers, suppliers, purchasing, receiving, order management, invoicing, and shipping.
Experience with supporting a multi-channel brand through Ecommerce, wholesales, and retail.
Experience with application integration for Ecommerce, wholesale, and logistics, this includes EDI, B2B, B2C, 3PL and cloud application integration tools like Celigo.
Experience with SQL, NetSuite Scripts, and/or Celigo is a plus.
You in a nutshell
You have 3 or more years' experience working as a Business Analyst and/or NetSuite Analyst. (We're looking for a person that is well versed in dissecting problems, getting to their root cause and creating solutions to solve them.)
You love working with numbers and systems and are comfortable rolling up your sleeves to Index-match your way to glory.
You're a kind, passionate and collaborative problem-solver who values the chance to make an important impact.
You love making an impact on our customers experiences and are determined to solve their problems.
Summary
Burrow is seeking a Director of Enterprise Applications to join our rapidly growing team. Our goal of reinventing the category with speed, convenience and ease requires the highest level of technical and operational excellence. We're looking for a hands-on strategist to guide our technology roadmap for industry leadership within the next 5 years. In this role, you will help us evaluate, plan, and execute on opportunities to scale the business utilizing technology-enabled solutions as well as take on the end-to-end ownership of existing infrastructure technology for its enhancement and proliferation. This role reports to the Chief Experience Officer (CXO) and will work closely with (a) the CEO on strategy, (b) cross-functional leaders to define business requirements, and (c) the CXO on technology planning and implementation.
Responsibilities
Technology Ownership -- Fully comprehend and own the capabilities of our existing enterprise systems and new system, how they impact each other, and how they can be enhanced to support the growing needs of the business.
Business Improvement -- Lead data-driven, technology-enabled improvement efforts to help Burrow efficiently scale, make smarter business decisions, and improve customer and profitability metrics across operations, customer experience, retail and marketing.
Requirements Definition -- Work closely with stakeholders across the business (including Product Development, Sourcing, Operations, Customer Experience, Finance, eCommerce, and Marketing) to understand needs and requirements that can be solved through process and technology.
Proliferation & User Adoption -- Build systems that operators are excited to use by tooling them with the necessary features, documentation and training.
Data Integrity Management -- Responsible for ensuring data integrity across all systems, including tying all systems to NetSuite.
Cross Functional Guidance -- Guide teams on best practices by utilizing your expertise in research, requirements gathering, project management, and stakeholder management.
Requirements
Minimum of 6-8 years of relevant experience, MBA preferred (but not required).
Deep understanding of technology systems, and prior experience working with technology and engineering teams.
Prior top tier management consulting, corporate strategy, or digital transformation experience is required with a focus on technology roadmap definition and implementation; experience at a consumer products eCommerce company is a plus.
Prior experience with implementation and scaling of enterprise technology such as OMS, WMS, TMS, BI, etc.
Have been through the best and worst technology implementations and integrations...and came out smarter.
Experienced with writing and conducting RFPs and contract negotiation.
Prior people management experience.
Expert in Microsoft Office Suite required; experience working with NetSuite (ERP) is a plus.
Prior experience in implementing cyber security protocols and running cyber security audits is a plus.
You in a Nutshell
Organized and experienced in managing multiple cross-functional large-scale projects at once.
Ability to take complex problems and distill them down into simple parts that can be systematically solved through process and technology.
Ability to influence and communicate effectively with all levels throughout the organization and present comfortably to leadership, you are not fazed by tough questions on the spot.
Love conducting primary / secondary research to identify unmet needs and translating data into strategic recommendations to aid in decision making.
Creative thinker with a demonstrated track record of devising outside-the-box solutions.
Excellent strategic problem solving and analytical skills.
Ability to work both fast and right and do not view them as trade-offs, understanding when things require precision and accuracy and when 80% gets you to the desired outcome.
Great attention to detail and self-motivator.
Interested in finding the right answer vs. always having the right answer.
Alignment with our core values: Customer Experience, Collaboration, Innovation.
As Burrow continues its rapid growth and international expansion, we are seeking a detail- and action-oriented, entrepreneurial Associate Product Manager of E-Commerce to drive sales performance by owning content development and content maintenance for the Burrow.com e-commerce store via the custom-architected Content Management System (CMS) and headless e-commerce backend. As the Associate Product Manager, E-Commerce you will sit at the nexus of Marketing, Creative, Engineering, Customer Experience, and Physical Product / Merchandising. You'll dedicate yourself to understanding the needs of the business and marrying them with the needs of the customer, satisfying both by constantly pushing content development forward, implementing products, pages and experiences, and influencing new feature development. This position leads a team of CMS associates and reports to the Digital Product Manager as part of the Growth team. It carries a significant amount of responsibility as the gatekeeper for the onsite customer experience. In turn, it offers unique exposure and opportunity to influence and impact Burrow's continued, rapid growth and expansion.
Day to day responsibilities
Own the end-to-end experience and overall performance of the website including engagement, functionality, conversion, usability and clarity in both visuals and text
Use analytical, creative, visual, and problem-solving skills to drive site traffic, sales, and cart size
Report on site and sales performance of the e-commerce platform providing insights on customer shopping trends
Manage and execute promotional campaigns
Define and drive site merchandising strategies with a relentless focus on customer journeys, user experience and constant optimization
Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
Job Requirements
3+ years of consumer e-commerce experience, working within a Content Management System (CMS), ideally for a headless e-commerce store
Advanced knowledge of Google Analytics
BS/BA or comparable work experience
Extra Credit
Experience with BigCommerce and GraphCMS
Experience with SEO
Experience with highly-considered, large ticket purchases/categories
You in a nutshell
Expert-level cross-functional communicator and collaborator
Scrappy, action-oriented executioner with an unrelenting detail-orientation
An agile, adaptive team player that feels equally comfortable leading and contributing / supporting
Appreciates the scale of our mission, and understands that taking on the archaic but massive furniture industry requires an equally high amount of brain force and brute force
Wants to make an immediate and lasting impact at an early stage, fast-growing brand, and is ready to dedicate their time, energy, and experience to playing a vital role in Burrow's continued growth
Summary
Burrow is seeking a Director of Customer Experience to lead our growing Customer Experience team. In this role you will be responsible for leading the strategy, planning, and execution of providing the very best customer experience across every touchpoint. In this role, you will set strategies that enable the best customer experiences at scale while unlocking opportunities within customer satisfaction, retention and growth. The ideal candidate will be an entrepreneurial leader and collaborator who can effectively maintain high levels of operational efficiency with the goal of ensuring customer satisfaction. This role reports to the VP of Operations.
Responsibilities
Customer Experience Strategy: Drive Burrow's customer experience strategy across the organization
Develop Key Metrics for Performance: Own CX team goals and SLAs, including but not limited to CSAT, NPS, response times, and resolution times
Team Management: Manage the day to day of the CX team, including cross-functional collaboration across the organization, and representation of the CX team within leadership
Post-Purchase Experience: Own the entire post-purchase experience for the Burrow customer, including but not limited to, order status updates, customer communications, and issue resolution
Build Team KPIs: Continue to build out CX team KPIs and service standards in order to improve efficiency and effectiveness
Utilize Data: Leverage data to identify opportunities that positively impact the customer experience continuously advocate for the needs of the customer
Requirements
10+ years of experience leading growing CX teams
Experience at a direct-to-consumer, physical products company is a must
Experience driving cross-functional projects end-to-end and strong project management skills
Experience in CX workforce planning
Expert in Microsoft Office Suite required; experience working with NetSuite (ERP) is a plus
You in a Nutshell
Organized and experienced in managing multiple cross-functional large-scale projects at once
Passion for customer service and drive to create lasting experiences that are beyond customer expectation
Effective team leader capable of working cross-functionally
Proactive and solutions-oriented problem solver
High EQ and excellent communication skills
Alignment with our core values: Customer Experience, Collaboration, Innovation
As Burrow continues its rapid growth, product diversification and international expansion, we are seeking a detail- and action-oriented, entrepreneurial Inventory Planner to manage demand planning and inventory management across our diverse product portfolio. This new role will be responsible for maximizing our top line revenue potential by ensuring the health of our inventory, creating appropriate order strategies that balance cash flow and inventory levels, and will develop and own the strategies to successfully expand into new products categories. As the Planner you will sit at the nexus of Merchandising, Sourcing, Operations, Finance, and Accounting, and will be the leader in driving our current and future planning strategies forward. This role reports into our VP of Operations.
Day-to-Day Responsibilities
Develop, maintain, and improve demand planning models to provide accurate product forecasts in an ever-changing business environment
Apply analytical tools to ensure the accuracy of forecasts and to develop strategies to reduce forecast bias
Review historical sales trends, research demand drivers, and prepare forecast data for new products and categories
Update appropriate cross functional departments including marketing, ecommerce, merchandising, customer experience, and partnerships with product availability information to align customer expectations with realistic ship dates
Work closely with sourcing, production, and external vendors team to identify, monitor, and communicate to the team any issues affecting delivery against forecasts and customer orders
Partner with finance and accounting to understand cash flow implications for forward looking purchasing strategies, and alignment of these strategies with the company revenue model
Analyze current inventory position and risks to recommend and communicate markdown and promotional strategies
Execute and transmit new product and replenishment purchase orders to suppliers
Manage special projects aligned with company strategic growth plans
Requirements
Minimum 5 years retail or ecommerce planning and/or inventory management experience; experience in direct-to-consumer ecommerce a plus
Solid understanding of retail inventory metrics including; sales, inventory turn, sell through, weeks of supply, in-stock rates, and how each of these metrics impact the P&L
Advanced level Microsoft excel skills, with a knack for creative problem solving
You in a nutshell
Insanely curious mind, with a constant hunger for more data points
Scrappy, action-oriented executioner with an unrelenting detail-orientation and obsessive organization
Want to make an immediate and lasting impact at an early stage, fast growing brand, and is ready to dedicate their time, energy, and experience to playing a vital role in Burrow's continued growth
Alignment with our core values: Customer Experience, Collaboration, Innovation
Burrow is seeking an Accountant, Inventory to join our Finance and Accounting team to own accounting policies and procedures for inventory and procurement. The Accountant should be detail-oriented yet efficient and have a understanding of inventory and cost accounting. They will need to work closely with other Burrow teams including Merchandising, Procurement/Sourcing and Operations. This person will report directly to the Controller.
Day-to-Day Responsibilities
Oversee the Procurement process including oversight of purchase order creation, item receipting and item fulfillments
Own Inventory accounting including all inventory and related reconciliations, inventory valuation, the establishment of cycles count cadence and month-end, quarter-end and year-end inventory accounting processes
Establish, implement and monitor accounting policies, practices and systems and internal control environment
Establish and enforce proper accounting methods, polices and principles in accordance with GAAP
Identify, recommend and implement strategic opportunities to improve operating performance related to procurement and inventory
Ensure that all accounting transactions and provisions are processed efficiently and recorded effectively in an accurate and timely manner
Requirements
Bachelor's degree in Accounting or Finance
Must have prior experience with inventory
2+ years of experience in Accounting and Finance with a proven track record of success in a similar role
Strong financial acumen
Expert with Purchase Orders, Item Receipts, Item Fulfillments and 3-way match processes and best practices
Must be skilled in MS Excel and able to manipulate and analyze large data sets and build reports
Proficient in NetSuite
Experience with Bill.com (preferred)
Industry experience with a focus in eCommerce and inventory
You in a nutshell
Extremely organized and detailed orientated
Highly analytical critical thinker
Strong project and time management skills
Team player capable of working cross-functionality
Proven knowledge of accounting principles (GAAP, costing accounting), practices and standards
Excellent verbal and written communication skills
Alignment with our core values: Customer Experience, Collaboration, Innovation
Summary
We are in a time of rapid growth and new product development, in order to support this growth we are looking for a highly skilled and energetic Product Development Manager to join our team in Vietnam. This new role will ensure the new product development process runs smoothly, and enables us to successfully expand into new products and categories. As the Product Development Manager, you will sit at the nexus of Sourcing, Product Development, Design, and will oversee all new product developments. This role is currently remote, and reports into our Country Manager based in Ho Chi Minh City, Vietnam.
Responsibilities
Act as the key partner to the local and US Design, Sourcing, Product Development, and Quality teams through the end-to-end product development process with local suppliers.
Manage the review of factory drawings and specifications against internal 3D models and tech packs, including optimizing designs for mass production and local factory capabilities.
Collaborate with the Design and Product Development teams to document all sample details, and ensure that factory prototypes are well executed against the design intent.
Maintain up to date CAD and 3D models throughout the development process, implementing changes to product based on sample review meetings.
Partner with the Sourcing team on opportunities for cost engineering on current products and new developments.
Conduct in-house testing and troubleshoot technical issues that arise during the product development process, presenting issues and solutions to Design and Product Development partners.
Research current and new raw materials, construction techniques, assembly methods, and manufacturing capabilities for new products.
Lead product development reviews and pre-production meetings, proactively communicating with Sourcing, Merchandising, Technical, and Quality teams to ensure all final details and master control samples are approved ahead of plan production run.
Conduct ISTA in-house performance and packaging testing to ensure products meet standards prior to submitting to third party laboratories.
Supervise first pilot runs of production on new products alongside Quality Control Manager.
Requirements
Effective communication & report writing skills in English and Vietnamese.
7+ years of experience and proven track record of success in a similar role.
Knowledge of high-end furniture categories including upholstery, wooden furniture, and outdoor furniture.
Experience with key design programs: Solidworks, Auto-CAD, Adobe Creative Suite (Illustrator, Photoshop) and Rhino.
Must be able to create, read, edit, and provide comments on highly complex CADs/technical drawings. Ability to 3D model and/or render is a plus.
Open to frequent factory visits (3-4 days per week) primarily in the Binh Duong area, with some travel to other regions of Vietnam and SE Asia when possible.
You in a nutshell
Strong passion for building long lasting relationships with internal and external partners
Scrappy, action-oriented executioner with an unrelenting detail-orientation and obsessive organization
Want to make an immediate and lasting impact at an early stage, fast growing brand, and is ready to dedicate their time, energy, and experience to playing a vital role in Burrow's continued growth
Alignment with our core values: Customer Experience, Collaboration, Innovation
Summary
Burrow is seeking a Product Development Associate join our Product Development team and help support our rapid growth. We are looking for a detail- and action-oriented Associate to help manage our category and supplier expansion globally. This role reports to the Sr. Manager of Product Development and will work closely with cross-functional leaders in Sourcing, Merchandising, Design, and Marketing, as well as with overseas partners. This is the perfect opportunity for someone who is passionate about product and has the tenacity to drive complex development to completion.
Responsibilities
Cross-functional Collaboration:
Work closely with Design, Sourcing, and Merchandising to develop and manufacture new products, including potentially complex hardware, tooling, or specialty components
Partner cross-functionally to develop all technical assets for a product such assembly instructions, packaging, or hardware
Vendor Relations:
Operate between Design and vendors to honor and maintain design intent while optimizing for manufacturability throughout the development process
Manage outside providers to develop any necessary parts, while keeping timelines, production schedules, costing, feasibility, final product quality, and consumer experience as key priorities
Communication:
Communicate development status to appropriate team members, and ensure that necessary parties are informed and involved throughout the process
Track and communicate all product specs, materials, and details with Merchandising
Product Development & Testing:
Troubleshoot material, production, and quality issues throughout product lifecycle, pinpointing opportunities for continuous improvement
Manage product testing and suggest solutions for potential failures
Work with our overseas partners to establish QC standards
Special Projects:
Manage special projects aligned with company strategic growth plans
Requirements
2-5 years international sourcing, production, or product development experience, ideally in Home or Furniture
Proficiency in MS Office and Microsoft excel skills, knowledge of project management or PLM, or Adobe Creative Suite a plus
Ability to confidently assemble product samples and use power tools for minor alterations
Strong understanding of BOM level product costing, including an understanding of raw material properties
Ability to build timing & action calendars, manage timelines, and effectively communicate risks or opportunities cross-functionally
A strong commitment to file management and organization
Willingness to work flexible hours to accommodate working across global time zones
Ability to travel domestically and internationally up to 30% of the time once travel resumes
You in a Nutshell
Bring passion and innovation to every project while striving for continuous improvement
Take pride in the quality of your work and ownership of decision-making opportunities
A talented communicator, with a knack for breaking down complex concepts
Able to shift priorities, tasks or trajectories quickly and can focus on the minutia without losing sight of big-picture goals
Motivated by the opportunity to make immediate and lasting impact at an early stage, fast growing brand
A tinkerer who loves to figure out how things work
Team player that thrives working cross-functionally in a fast-paced environment
Alignment with our core values: Customer Experience, Collaboration, Innovation
Burrow designs and manufactures innovative furniture that makes so much sense, people wonder why it hasn't always been this way. We utilize extensive customer data and research to create the most convenient and comfortable end-to-end experience for our customers, from shopping to shipping to living with to moving furniture. Our headquarters are in Nomad in New York City.
Summary
We are seeking exceptional candidates who are seasoned salespeople and can execute processes and procedures that will help us provide an amazing virtual and in-store experience in order to exceed defined financial performance targets
Day-to-day Responsibilities
1.) Retail Sales
Be a product expert, current on product information for the complete Burrow assortment
Explain the benefits and features of Burrow products, as well as their assembly
Assist in on-going management of our swatch program
Perform continuous client follow-up to ensure successful sales and store performance
Understand and communicate Burrow's values and brand philosophy to customers through authentic, friendly engagement
Strive for improvement in all areas of store operations, ensuring management is made aware of any issues or concerns that arise
2.) Sales Consultations:
Lead phone and web site sales appointments through to completion of sale
Maintain proactive and responsive chat hours
Manage customer design consultations -- understanding their needs and making product recommendations accordingly
Aid in our Customer Experience procedures, acting as a liaison between both teams, while maintaining high levels of customer service productivity with both our Burrow House store location, and Burrow House at Home
Requirements
Proven experience in consistently achieving sales goals; driven to meet sales targets, upsell, and link sell
Ability to discern and distill a customer's tastes and desires into stellar product recommendations
Exceptional customer service abilities; keep shoppers engaged, informed, and delighted, as well as rectify any changes that need to be made to an order
Strong time management and organizational skills
Meticulous attention to detail and follow through
Ability to work a flexible schedule that include weekends and opening and closing shifts
Computer Savvy with the ability to work across multiple sales systems and E-commerce platforms
You in a nutshell
2-4 years of experience in home/furniture retail (preferred)
You have a passion for furniture, interior design, and people
Are self-motivated and confident in your ability to network and lead by example
A savvy salesperson with an entrepreneurial spirit
Possess strong written and verbal communication skills and can communicate efficiently over the phone as well as in person
Able to tell a story and create a descriptive image that allows others to visualize your ideas
Display the values of the company: Customer Experience, Collaboration, and Innovation