Question 1

How do I clean my Dunes Outdoor Seating?

Accepted Answer

Caring for your outdoor furniture is easy. First, remove all cushions from your seating, then clean your teak furniture with a soft-bristle brush or washcloth and soapy water to remove accumulated dirt. For cushions, brush off dirt and wipe up spills quickly, and wipe with a washcloth and a solution of mild soap and lukewarm water.

Question 2

Are outdoor covers available?

Accepted Answer

We currently do not sell covers for the Dunes, but covers are recommended to protect the longevity of the teak frame & to prevent sun fading on the cushions.

Question 3

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 4

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 5

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 6

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans and armchairs in the Upgrades section above the Add to Cart button.

Question 7

Are replacement parts available?

Accepted Answer

Replacement parts are currently unavailable. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 8

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 9

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified. FSC-certified teak

Question 10

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 11

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 12

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 13

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans, pillows, and sleep kits in the Upgrades section above the Add to Cart button.

Question 14

What is the Sleep Kit?

Accepted Answer

The Nomad Sleep Kit is everything you need to sleep one person comfortably on the sofa, stuffed in a convenient storage bag. There’s a memory foam topper, a custom sheet set, a quilted blanket, a pillow and pillow case, and even an eye mask. It’ll fit over any three Nomad seat modules in a row, meaning you could double up and sleep two people on larger sectional configurations.

Question 15

Are replacement parts available?

Accepted Answer

Yes, replacement parts are available for purchase. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 16

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 17

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 18

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 19

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 20

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 21

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans, pillows, and sleep kits in the Upgrades section above the Add to Cart button.

Question 22

What is the difference between this collection and Range Pro?

Accepted Answer

The Pro version of Range has deeper seats, plusher, more supportive cushions, and elevated materials—designed for next-level lounging. Our new white glove delivery service brings your Pro series home—fully assembled and ready to enjoy.

Question 23

What is the Sleep Kit?

Accepted Answer

The Range Sleep Kit is everything you need to sleep one person comfortably on the sofa, stuffed in a convenient storage bag. There’s a memory foam topper, a custom sheet set, a quilted blanket, a pillow and pillow case, and even an eye mask. It’ll fit over any three Range seat modules in a row, meaning you could double up and sleep two people on larger sectional configurations.

Question 24

Are replacement parts available?

Accepted Answer

Yes, replacement parts are available for purchase. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 25

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 26

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 27

Is this sleeper comfortable for everyday use?

Accepted Answer

Designed to function as your main sofa, Span transitions from stylish seating to a fully equipped sleep space in seconds, with plush, supportive seating for daily lounging.

Question 28

What size mattress is in the Span?

Accepted Answer

Span’s all-foam queen-sized mattress combines cooling memory foam and a supportive core for better rest.

Question 29

Do I need special sheets?

Accepted Answer

The Span folds out to a genuine queen-sized sleep surface - no special bedding is required.

Question 30

Can I buy this sleeper as a regular sofa?

Accepted Answer

Span is only made as sleeper sofa or sleeper chaise sectional.

Question 31

Can I add an ottoman or throw pillows?

Accepted Answer

We would recommend pairing Shift with a Union Ottoman.

Question 32

Are replacement parts available?

Accepted Answer

Replacement parts are currently unavailable. Contact us at support@burrow.com or visit a Showroom if you need assistance.

Question 33

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 34

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 35

Can I customize the size and layout of this product?

Accepted Answer

You can customize the size and direction of the chaise component by selecting the different options in the configuration and size selectors.

Question 36

Are chaise and L-shaped sectionals reversible?

Accepted Answer

No they are not, but we offer the chaise sectional in both directions which you can find under the configuration options.

Question 37

Can I add sections later?

Accepted Answer

No, the Ember Collection is not modular, so sections cannot be added.

Question 38

Can I add an ottoman or throw pillows?

Accepted Answer

We would recommend pairing Ember with a Union or Mercer Ottoman. While there are no matching pillows in the Ember collection, we do offer decorative throw pillows.

Question 39

What is the difference between this collection and Pro?

Accepted Answer

The Pro version of Ember has deeper seats, plusher, more supportive cushions, and elevated materials—designed for next-level lounging. Our new white glove delivery service brings your Pro series home—fully assembled and ready to enjoy.

Question 40

Are replacement parts available?

Accepted Answer

Connector brackets and leg plates are available. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 41

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 42

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 43

How do I clean my Cove Outdoor Seating?

Accepted Answer

Caring for your outdoor furniture is easy. First, remove all cushions from your seating, then clean your teak furniture with a soft-bristle brush or washcloth and soapy water to remove accumulated dirt. For cushions, brush off dirt and wipe up spills quickly, and wipe with a washcloth and a solution of mild soap and lukewarm water.

Question 44

Are outdoor covers available?

Accepted Answer

We currently do not sell covers for the Cove, but covers are recommended to protect the longevity of the teak frame & to prevent sun fading on the cushions.

Question 45

Can I customize the size and layout of this product?

Accepted Answer

No, the Cove is not modular, but does come in multiple configurations to fit many spaces.

Question 46

Are chaise and L-shaped sectionals reversible?

Accepted Answer

The chaise is not reversible, but you can customize the direction of the chaise component by selecting the other options in the configuration section.

Question 47

Can I add sections later?

Accepted Answer

No, the Cove Collection is not modular, so sections cannot be added.

Question 48

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans and armchairs in the Upgrades section above the Add to Cart button.

Question 49

Are replacement parts available?

Accepted Answer

Replacement parts are currently unavailable. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 50

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 51

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 52

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 53

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 54

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 55

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans, pillows, and sleep kits in the Upgrades section above the Add to Cart button.

Question 56

Are replacement parts available?

Accepted Answer

Additional screws are available. Contact us at support@burrow.com or visit a Showroom for assistance.

Question 57

What is covered under the Mulberry warranty?

Accepted Answer

All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratched surfaces. Burn and heat marks.

Question 58

Does this collection have any fabric or wood certifications?

Accepted Answer

All fabric is Oeko-Tex certified.

Question 59

Is this sleeper comfortable for everyday use?

Accepted Answer

Shift delivers the comfort of a real bed in the footprint of a sofa. It’s not just for overnight stays—it’s for real, restorative sleep in a sofa that looks good doing it.

Question 60

What size mattress is in the Shift?

Accepted Answer

The Shift has a queen-size CertiPUR-US® all-foam mattress.

Question 61

Do I need special sheets?

Accepted Answer

The Shift folds out to a genuine queen-sized sleep surface - no special bedding is required.

Question 62

Can I buy this sleeper as a regular sofa?

Accepted Answer

Shift is only made as a sleeper sofa.

Question 63

Can I add an ottoman or throw pillows?

Accepted Answer

We would recommend pairing Shift with a Union Ottoman.

Question 64

Are replacement parts available?

Accepted Answer

Yes, replacement parts are available for purchase. Contact us at support@burrow.com or visit a Showroom for assistance.

Thompkins Rug