Span Sleeper Sofa Georgia Clay - Performance Chenille
First experience with Burrow!
I’d been in the market for a sleeper sofa without the uncomfortable springs and, after reading many reviews, decided to take a chance on Burrow. Our journey was a bit rocky at first, but it ultimately had a happy ending.
When my order arrived, I received four boxes—two of which were for a completely different couch in the wrong color. I tried repeatedly to contact Burrow by phone but was never able to reach a live person. I also texted the number provided and never received a response. Email, however, turned out to be the most effective option, as I received a prompt reply.
After some back-and-forth, we coordinated the pickup of the incorrect boxes and the shipment of replacements. While the process took time, my customer service representative, Reyen, was phenomenal—responsive, helpful, and professional throughout. One replacement box arrived quickly, but the other took an additional two weeks, which meant a longer wait before I could fully assemble the sofa.
Now that everything is in place, I couldn’t be happier. The sofa looks exactly like the photos and is very comfortable. I’m satisfied with my purchase and have already recommended it to several friends—though it was definitely a “trust the process” experience.